Privacy policy

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General Information

The purpose of this privacy policy is to inform users of our website about the form, scope, and reason for the collection and use of personal data by the website operator Pelikan Vertriebsgesellschaft mbH & Co. KG, Werftstraße 9, 30163 Hanover, Germany.

Pelikan takes the protection of your personal data very seriously and treats it confidentially and according to legal requirements. As new technologies and the constant development of this website result in changes in our privacy policy, we recommend you read the privacy policy periodically.

Definitions of the terminology used (e.g., “personal data” or “data processing”) can be found in article 4 of the General Data Protection Regulation (GDPR).

Purpose of Use

The information, provided to us, helps us to constantly improve and individually design our services and products. The primary purpose of the data is to enable you to use our teachers portal (e.g., registration, download of pamphlets). Furthermore, we use your personal data to process orders, to deliver goods, process payments and to inform you about orders, products, services, and offers.

Data Collection and Data Processing

Pelikan saves the personal data of users of their website only by permission. Moreover, it is in our legitimate interest (Art. 6 par. 1 lit. GDPR) to collect data relating to visits to our website as well as the full IP address, for a maximum period of seven days, temporarily and access protected, for the protection against cyberattacks and to ensure proper functioning. Exceptions, in this respect, are data about visits necessary to further investigate attacks and disturbances.

  • The full IP-address of the requesting computer
  • Date and time of access
  • The name of the requested data or, respectively, of the offering website (URL)
  • Access status (transfer data, data not found, etc.)
  • Transferred amount of data
  • Page from which the data was requested (referrer)
  • The web browser used (user agent)

Access to this data is strictly regulated and is only permitted for the examination of disturbances and attacks. Such business-related data will not be linked to other data collected. We will only attempt to find the person behind an IP-address in the event of illegal attacks. In every other case, this information will not be revealed to us, and we will not attempt to access the data of the owner of an IP address.

Treatment of Contact Details

Should you contact us, the website operator, through the contact opportunities offered, your information in the contact form, such as your name, business, email, home address and telephone number, will only be used and saved to answer and process your request. This data will not be passed on to third parties without your permission.

Newsletter and newsletter tracking

(“Brevo” formerly “SendinBlue”)

Your e-mail address will be used for our own advertising purposes, especially for information about us, our products and offers, until you unsubscribe from the newsletter. The processing takes place on the basis of Art. 6 (1) lit. a GDPR with your consent. You can revoke your consent at any time without affecting the legality of the processing carried out on the basis of the consent up to the point of revocation. You can unsubscribe from the newsletter at any time using the corresponding link in the newsletter or by notifying us. Your email address will then be removed from the mailing list.

When sending and tracking newsletters, we transmit your data, as part of order processing in accordance with Art. 28 GDPR, to “Brevo” (formerly “SendinBlue” SAS) – 7 rue de Madrid, 75008 Paris, France, which is strictly bound by instructions and contractually obliged to us. The data processing takes place within the European Union (EU).

Distribution to Third Parties

We will not share your personal data, including your home address and your email address, with third parties, without your explicit permission, which can be revoked at all times. Merely for the purpose of processing certain business-related matters (such as the dispatch of products from our e-shop or of commercial materials) we will share the data necessary for that particular matter (e.g., home address). The data shared with the recipient for these matters are only allowed to be used to fulfill his/her professional duties. Further use is not permitted.


We have taken technical and organizational precautions to protect your data against deliberate or random manipulation, access of unauthorized third parties, destruction, and alteration.

The Use of Cookies

Our website uses so-called “cookies”. Cookies are small data packages containing information that is saved on your computer, tablet, or smartphone when you visit a website. It serves the general purpose to provide a more effective design and usage of web pages. Some cookies (session cookies) are deleted automatically after you close your browser. Others, in turn, (permanent cookies) are archived on your computer up to a certain due date or until your browser cache is emptied, and enable us to identify you as a returning customer of our website. Some cookies are also saved by authorized third parties (third-party cookies or tracking cookies). Such cookies are used for analyzing and marketing purposes, such as to count the number of times the website was accessed, how much time was spent there and the pathway of the user by examining the links clicked.

Cookie Settings on your Computer

On first-time visits to our website, you will be informed about our use of cookies. If you continue your visit, you accept the use of standard cookies on our website. Before you continue, you may also go to “settings”. A window will open, where you will receive more detailed information about the cookies on our website. Just read the cookie descriptions and set marks behind the cookies that you choose to allow for the period of your visit to our website. Please mind that “necessary cookies” are relevant for a proper functioning of the website. After having made your adjustments, you may continue your visit.

You can change your cookie settings anytime here. In addition, you can adapt the settings of your browser, so that cookies are accepted or denied or so that you are notified as soon as a cookie is saved onto your computer.

Use of Google AdWords

In accordance with art. 6 par. 1 lit. GDPR, as customers of AdWords, it is in our legitimate interest to use the service “Google Conversion Tracking”, an analyzing service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”), for the purpose of optimizing and analyzing our online offerings. For this purpose, Google AdWords installs a cookie onto your computer (Conversion Cookie), in the event that you have gotten to our website via a Google ad. These cookies expire after 30 days and are not used for personal identification. In the event that you visit certain web pages of ours, and the cookie has not yet expired, we and Google are able to recognize that somebody has clicked on the ad and consequently has been forwarded to our website. Every AdWords customer receives a different cookie. This way, cookies cannot be tracked via the websites of AdWords customers. The information obtained via the conversion cookie serve the purpose of creating conversion statistics for AdWords customers who have decided to use Conversion Tracking. AdWords customers get to know the total amount of users who have clicked on their ad and have been forwarded to a page that contains a Conversion Tracking tag. However, they do not receive information that can be used to personally identify users. If you wish not to take part in the tracking process, you can choose not to set the relevant cookie – for instance, via your browser settings that generally deactivates cookie setting. You can also deactivate cookies for Conversion Tracking by adjusting the settings of your browser to block cookies of the domain “”. You can also deactivate cookies for Conversion Tracking by choosing the setting “necessary cookies” in Cookie Settings.

For more information as well as the Google privacy policy, please visit

Reach analysis with Matomo

In accordance with art. 6 par. 1 lit. GDPR, it is in our legitimate interest to use the „Matomo" service provided by InnoCraft Ltd (150 Willis St, 6011 Wellington, New Zealand, NZBN 6106769) for the purpose of optimising and analysing our website. Matomo collects and stores the following data: the type and version of browser you use, the operating system you use, your country of origin, the date and time of the server request, the number of visits, the time you spend on the website and the external links you click on. The user's IP address is anonymized before it is stored. The user can object to the anonymized data collection by the Matomo program at any time with effect for the future by clicking on the link below. In this case, a so-called opt-out cookie is stored in their browser so that Matomo no longer collects session data. However, if users delete their cookies, the opt-out cookie is also deleted and must therefore be reactivated by the users. For further information on terms of use and data protection, please go to:

Registration Event Organisation Tool "miovent“

For the registration process Pelikan uses the event software "miovent" of the company eventit AG, Pelikanplatz 7-9, D-30177 Hannover. Your personal data will be saved and processed as part of order processing in accordance with Art 28 GDPR on the servers of eventit AG, which is strictly bound by instructions and contractually obliged to us. Processing takes place on the basis of Art. 6 (1) lit. a GDPR with your consent.

Consent to the storage of personal data can be revoked under at any time.

Further information and the eventit AG data protection regulations can be found at

Right of Objection

You can block the storage of cookies by choosing the respective setting of your browser software. In this case, however, we would like to note that it is possible that you may not be able to use the website's entire range of functions. Moreover, you can block the cookie that tracks your personal information on how you use the website and sends it to Google (including the IP address) as well as the processing of this information by Google, by downloading and installing the following browser plug in, which is available from this link:

Alternatively, to the browser plug in, or when using browsers on mobile devices, please click on the following link and adjust the cookie settings accordingly to prevent any future acquisition of data by Google Analytics within this website (These cookie settings will only work for this browser and only for this domain. By deleting the cookies in this browser, you will have to click on this link again): Disable Google Analytics and Google AdWords Conversion-Tracking.

User Rights

As a user, it is your right to obtain information appertaining to the personal information that has been saved about you. You also have the right of having false data corrected and of limiting the processing of your personal information or having it deleted entirely. If applicable, you can also exercise your right to data portability. Should you suspect that your data has been processed wrongfully, you may file a complaint at the responsible authority.


Presuming it does not collide with statutory obligations of data storage, you have the right to have your personal information deleted. Saved data will be deleted, in the event that it is no longer needed for its intended use and statutory provisions of data storage do not apply. In the event that it cannot be deleted, due to the existence of statutory obligations, a limitation of data processing will be initiated. In this case, the data will be blocked and not used for any other purposes.


Please contact us, should any questions arise concerning the treatment of data.

Please use the following contact details:

Pelikan Vertriebsgesellschaft mbH & Co. KG
Werftstraße 9
30163 Hannover

Telephone: +49-511-6969-0